Taguig City gets another ‘stamp of excellence’ from CSC

Exceptional and red-tape free

In its 2016 Report Card Survey released last January 30, the Civil Service Commission (CSC) gave the City of Taguig its highest mark — an “excellent rating” — for compliance by its frontline services with the Anti-Red Tape Act (“ARTA”). This is the third time that Taguig has earned an “excellent” rating from the CSC.

The CSC found out that Taguig City strictly complies with all the sub areas of the survey, like the Citizen’s Charter, Anti-Fixer Campaign, wearing of ID/Nameplates, No Hidden Costs, Public Assistance and Complaint Desk, No Lunch Break, Frontline Service Provider, Service Quality, Physical Setup/Layout, Basic Facilities, and Respondent-Client Satisfaction.

“We are ecstatic to again receive this achievement. It shows that Taguig, as a community, is very committed to its advocacy in delivering exemplary public service to the people,” said Mayor Lani Cayetano. She also stressed that the local government will continue its best practices in government procedures and will not cease to find ways to provide convenience to the transacting public.

The CSC collated the data for its 2016 Report Survey Card by fielding personnel who anonymously conducted interviews of taxpayers or by posing as taxpayers who transact with government frontline offices including Business Permits Licensing Offices (BPLO), treasury, health services, and civil registry.

Taguig City BPLO Head Atty. Joy Panga-Cruz said that the city always strives to enhance its procedures for frontline services while keeping them aligned with the provision of the Anti-Red Tape Act of 2007. To help maintain these standards in day-to-day frontline operations, Public Assistance and Complaint Desks (PACD) are situated in all the 16 frontline offices. The PACD are manned by specially trained personnel known as Officers of the Day who are tasked to assist the transacting public. The frontline offices strictly observe the “No noon break” policy, by keeping open the windows for transactions during the entire work hours of 8 a.m. to 5 p.m.

Taguig has also been previously awarded a Blue Certification Award by the Office of the Ombudsman, which indicates that it passed the anti-graft agency’s anti-red tape standards and for its streamlined frontline services. ###

FILIPINO VERSION

Taguig muling nakatanggap ng ‘stamp of excellence’ mula sa CSC

Sa inilabas na Report Card Survey ng Civil Service Commission (CSC) noong ika-30 ng Enero, nakuha ng lungsod ng Taguig ang ikatlo nitong “excellent rating” mula sa Civil Service Commission  CSC dahil sa patuloy na pagsunod ng kanilang mga frontline service sa Anti-Red Tape Act (“ARTA”).

Nakita ng CSC ang striktong pagsunod ng Taguig sa lahat ng sub-area ng survey, gaya ng Citizen’s Charter, Anti-Fixer Campaign, pagsusuot ng ID/Nameplates, No Hidden Costs, Public Assistance and Complaint Desk, No Lunch Break, Frontline Service Provider, Service Quality, Physical Setup/Layout, Basic Facilities, at Respondent-Client Satisfaction.

“Lubos po kaming nagagalak dahil sa muli naming pagtanggap nitong karangalan. Pinapatunayan po nito na ang Taguig, bilang isang komunidad, ay pinapahalagahan ang kanilang adbokasiya ng pagbibigay ng mahusay na serbisyong pampubliko,” sabi ni Mayor Lani Cayetano. Idiniin din niya na hindi lang ipagpapatuloy ng lokal na pamahalaan ang kanilang magagandang gawain bagkus ay pag-iigtingin at maghahanap pa ito ng mga paraan upang mas lalo itong maisaayos.

Kinolekta ng CSC ang datos para sa 2016 Report Survey Card sa pamamagitan ng pagsasagawa ng interview sa mga taxpayer o pagpapanggap bilang taxpayers na nakikipag-transaksyon sa government frontline offices kagaya ng Business Permits Licensing Offices (BPLO), treasury, health services, at civil registry.

Isinaad din ni Taguig City BPLO Head Atty. Joy Panga-Cruz na sa kasabay ng patuloy na pagpapaganda at pagpapabilis ng lokal na pamahalaan sa mga proseso ng frontline service ay mahigpit din nilang susundin ang mga probisyon ng Anti-Red Tape Act of 2007. Upang mapanatili ang mataas na standard ng mga frontline operation, naglagay ng  Public Assistance and Complaint Desks (PACD) sa lahat ng 16 na frontline offices kung saan makikita ang Officers of the Day na siyang inatasan na magbigay serbisyo sa publiko sakaling ito ay mayroong mga katanungan. Mahigpit ding sinusunod ng lokal na pamahalaan ang “No noon break” policy kung saan mula 8am to 5pm ay walang tigil ang kanilang pagbibigay ng serbisyo sa mga Taguigeño.

Pinarangalan din kamakailan ang Taguig ng Blue Certification Award mula sa Office of the Ombudsman, na indikasyon ng pagpasa nito sa anti-graft agency’s anti-red tape standards at streamlined frontline services. ###